SHIPPING DESTINATIONS

Basic Outline STORE offers worldwide shipping by partnering with the local post in your country to complete deliveries.

COUNTRY SHIPPING RESTRICTIONS

We ship worldwide!

PROCESSING TIME

Order processing time is normally about 3-5 business days before shipments. In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

Cancellation Policy: Orders cannot be cancelled after they have been placed.

ESTIMATED STANDARD SHIPPING TIME FOR EACH COUNTRY  

Disclaimer: Please note Basic Outline Store is not responsible for delivery schedule and cannot guarantee your item will be received within the estimated delivery timeframe. Sometimes unforeseen delays occur due to mailing volume of shipping carriers, public holidays, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery.

Destination	Est. Delivery
Angola	15-30 business days
Armenia	15-30 business days
Australia	10-20 business days
Austria	15-30 business days
Azerbaijan	15-30 business days
Brazil	15-30 business days
Belgium	15-30 business days
Bulgaria	15-30 business days
Cambodia	15-30 business days
Canada	10-20 business days
Cyprus	15-30 business days
China	7-15 business days
Croatia	15-30 business days
Czech Republic	15-30 business days
Denmark	15-30 business days
Estonia	15-30 business days
Finland	15-30 business days
France	10-20 business days
Germany	10-20 business days
Greece	15-30 business days
Hong Kong	7-15 business days
Hungary	15-30 business days
Iceland	10-20 business days
India	15-30 business days
Indonesia	15-30 business days
Ireland	10-20 business days
Italy	10-20 business days
Israel	10-20 business days
Japan	10-20 business days
Jordan	15-30 business days
Kazakhstan	15-30 business days
Kuwait	15-30 business day
Latvia	15-30 business days
Lebanon	15-30 business days
Lithuania	15-30 business days
Luxembourg	15-30 business days
Macao	7-15 business days
Malaysia	7-15 business days
Monaco	15-30 business days
Mexico	15-30 business days
Netherlands	10-20 business days
New Zealand	10-20 business days
Norway	10-20 business days
Peru	15-30 business days
Oman	15-30 business days
Poland	10-20 business days
Portugal	10-20 business days
Qatar	15-30 business days
Romania	15-30 business days
Russia	10-20 business days
Saudi Arabia	15-30 business days
Singapore	10-20 business days
Slovakia	15-30 business days
Slovenia	15-30 business days
South Africa	15-30 business days
South Korea	10-20 business days
Spain	10-20 business days
Sweden	10-20 business days
Switzerland	10-20 business days
Taiwan	7-15 business days
Thailand	15-30 business days
Turkey	15-30 business days
UAE	10-20 business days
Ukraine	10-20 business days
United Kingdom	10-20 business days
United States	7-15 business days

Where are your items shipped from?

Orders are shipped from our fulfilment centres in the Asia Pacific. (Hong Kong, Singapore, Malaysia, and China). As our items are stored in several fulfilment centres, your order may be shipped in separate packages so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

How do I track my order status?

A shipping confirmation email will be sent to you once the order has been dispatched. You will be able to track your parcel status using the tracking number and tracking link provided.

Remark: The tracking information will become available 3-10 days after parcel dispatch

IMPORTANT

Incorrect  Shipping Information

Basic Outline Store is not responsible if a package is not deliverable due to the missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at checkout.  We will attempt to do anything within our power to assist in every situation - we are here to help you. However please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. Basic Outline Shop reserves the right to charge a re-shipment fee.

If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information within 24 hours.

Email: info@basicoutline.com

With the subject: URGENT SHIPPING ADDRESS ERROR

Delivery Information

Basic Outline Shop is not responsible for lost or stolen packages or packages delayed in transit.

Parcel Lost on the way - In the event that a package never reaches you after 60 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.

If you did not pick up your package within 14 days and the package got returned, we will not refund your order.

Usually, the post office will send a pickup notice to your address for a large package which they can't deliver or if you missed the delivery. After 14 waiting days, if your package is returned by the post office, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom.

If we did receive your return package, we will send you an email including a link for you to pay for the re-shipping fee and arrange to ship out the parcel again as soon as possible.

PAYMENT SECURITY

Basic Outline Store is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

 

TAXES, CUSTOMS AND IMPORT DUTIES

Basic Outline is not responsible and has no control on customs inspections or sudden changes in strict custom. These circumstances may, unfortunately, delay the shipping time of your order. Any customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).

As customs policies vary between countries, please contact your local customs office for further information.